Política de reembolso
At WagByte, we want you and your pet to love every order. Because our products ship directly from our partner warehouses, we don't accept returns for change of mind. Instead, we offer a Free Replacement Guarantee.
Free Replacement Guarantee
If your item arrives damaged, defective, or is not what you ordered, or your order gets lost in transit, we'll send you a replacement at no extra cost. You don't need to ship anything back.
How to request a replacement
Email us at waggbyyte@gmail.com within 30 days of delivery and include:
- Your order number
- A short description of the problem
- Photos or a video showing the damage, defect, or wrong item
We'll review your request and reply within 1-2 business days. Once approved, we'll ship your replacement at no cost to you.
Lost packages
If your tracking hasn't updated for 25 days, or it shows "delivered" but you didn't receive the package, contact us and we'll look into it. If the package is confirmed lost, we'll send a replacement free of charge.
Refunds
If we can't send a replacement (for example, the item is out of stock), we'll issue a full refund to your original payment method within 5-10 business days. All refunds are processed in U.S. Dollars (USD).
Cancellations
Orders can be modified or cancelled within 24 hours of purchase for a full refund. After that, your order may already be processing and can't be changed.
What's not covered
- Change of mind or items you no longer want
- Damage caused by misuse, normal wear and tear, or chewing/scratching by pets
- Orders sent to an incorrect address provided at checkout
Contact us
Questions? Email us at waggbyyte@gmail.com. We're happy to help.